BIO FOR OUR CONFERENCE SPEAKERS

New England Visitor Center Association
Conference Schedule

Thursday April 26

9:00 am      Hotel Check in at Salem Waterfront Hotel & Marina & Conference Registration

10:00am     Meet & Greet sponsored coffee Tabletop displays

11:00am     Staffing Visitor Centers with Added Value, Judi Window, President/CEO; Kelly Bryer, Member Services Manager & Nathan Pasquale,Educations/Operations Manager - NH, Granite State Ambassadors

12:00pm     Welcome Luncheon

Welcome and Introductions - Cathy Morrison, Vice President Operations Newport Convention & Visitors Bureau Chairperson N.E.V.C.A.

 Welcome to Salem - Mayor Kim Driscol, - Mayor, Salem MA

        Our National Park Philosophy on Visitor Centers: Michael Quijano-West, Superintendent, Salem Maritime Historical Site - National Park Service

1:00pm       TAP into Technology: Cathy Morrison, VP Visitor Service Operations, Newport & Bristol County CVB

2:00pm       Forming Partnerships & Sponsors in Your Visitor Center, Kathryn Farrington, VP Marketing & Community Partnerships, Newport & Bristol County CVB 

3:00pm       Salem Trolley Tour- Trolley will pick up at hotel lobby

4:15pm       National Park Service Visitor Center – Trolley will drop off at NPS Visitor Center

5:00pm       Free Time

6:00pm       Dinner at FINZ on Pickering Wharf

7:30pm       Champagne & Dessert Reception at Salem Witch Museum

9:00pm       Hotel Bar for Networking & Lively Discussion

Friday April 27

8:00am       Breakfast (on your own)

                   Hotel Check Out

9:00am       Conference Relocates to House of 7 Gables

The Importance of Customer Service from a Business Point of View, Tom Malafronte, Assistant Director, Air Service Development & Marketing, Manchester-Boston Regional Airport

10:00am     Break sponsored coffee

10:30am     Turning Data into Profit - Larry Goss, Professor Emeritus at Salem State University, & Institute of NH Studies

11:30am     Guided Tour the House of 7 Gables or stroll the grounds on your own

12:15pm     Buffet Lunch

Presenting next year’s Conference

Roundtable Discussion - Judi Window, President/CEO NH Granite State Ambassadors

Closing Remarks -

1:30pm       Conference Concludes